Technology is hands down the ultimate game-changer revolutionizing how we interact with one another, grow businesses, and explode economies. As more and more companies are embracing technology, computers have become an integral part of every professional or firm.
But when you experience a network problem or hiccup with specific hardware or software, most people are unable to fix the problem themselves, let alone diagnose what the real issue is.
This is where we appreciate the magic hands and brains of IT support technicians who assist computer users in maintaining their computers in good working condition. Explore computer problems and find solutions.
Are you thinking of joining the tech world and becoming an IT guru? IT Support Company Fusion Computing has got you covered with this article. You need to know what the day to day responsibilities of an IT technician are and what are the necessary education and certification required for this field.
Who is an IT support technician?
Information technology (IT) support technicians are also known as computer support specialists or desktop support technicians.
An IT technician is someone who ensures computer systems are working as required, diagnose computer issues, and provide technical support. The technician also monitors computer processing systems, install and troubleshoot computer equipment, software, and programs. Technicians can also educate their clients on the skills necessary to operate new programs. Support can be provided online, over the phone, or on a face-to-face basis. They also set up computer equipment and schedule maintenance.
As an IT technician, you need to have a broad understanding of computers (the hardware and software) and how they operate, basic computer programming and operating systems. You need to be familiar with internet applications, electronic equipment, and security. Excellent communication skills are a plus considering this role requires frequent interaction with clients who have minimal technical knowledge. You’ll need to be patient and methodical, collaborate with others, and lead effectively.
Where do IT support technicians work?
So who is your potential employer? Well, IT support technicians are employed by computer software or hardware companies and work in the company’s IT department. They are also employed as resident employees in organizations that use computer systems.
Here, they assist customers with products, diagnose computer issues, and offer solutions. They also provide computer support to company employees, install equipment, and train new technicians. The technicians also oversee the proper functioning of the company’s computer equipment and services.
What qualifications do you need to be an IT support technician?
Even though a handful of techie gurus may be hired with a high school diploma, IT technicians with some level of formal training appeal to a majority of employers.
To be an IT technician, you’ll need a certificate, associate or bachelor’s degree in information technology, computer science, or computer information systems. These certifications open you up for more significant advancement opportunities.
Subjects that’ll lead you into a career in IT include computer sciences, electronics, maths, software development, and engineering. Coursework in these programs may encompass hardware configuration, computer security, and technical support. You will also learn about operating systems, database programming, and software installation.
Even though not all employers require certification from IT technicians, taking that extra step will prove your worth to the employers. And show you have the necessary skills and training to deliver on the job requirements. Certifications boost your credibility and make you an attractive prospect to employers or hiring managers. Plus even increase your pay.
Standard certifications for IT support technicians include Linux+ and A+ certifications by CompTIA, Cisco Certified Network Associate credentials and Microsoft Certified IT Professional.
If you are an IT professional pursuing information security, check out The International Information Systems Security Certification Consortium which offers a variety of certifications. You’ll also be required to have exceptional communication, analytical, teamwork, persistence, and problem-solving skills.
What is the Salary information and Career outlook?
According to the U.S Bureau of Labour and Statistics (BLS), the demand for computer support specialists is expected to grow by 11% between 2016 and 2026. Upgrades in existing computer infrastructure and systems will play a significant role in this growth. Plus the growing adoption of technology and computers by most businesses.
The BLS reported in May 2018 that computer support specialists earned $26.46 per hour in terms of the average wage. The salary of an IT support technician will vary with the employer, training, location, and level of experience but typical wages are as follows:
| Level of experience | Pay per annum |
| Entry-level IT support technician | £16,000- £22,000 |
| Experienced IT support technician | £22,000- £30,000 |
| Senior IT support technician | £35,000+ |
Source: National Careers Service
Your salary as an IT support technician will increase over time as you build skills, experience, and knowledge.
What are the working hours of an IT support technician?
Desktop support technicians work up to 40 hours a week from Monday to Friday with some working on shifts in the evenings or over the weekends. Even though most technicians spend their time in the department’s office, they regularly visit the company’s departments to troubleshoot and fix problems. Or travel to a client’s business. They can also work remotely via phone, email, or web-based applications.
What is the career path and progression?
- Database administration.
- Network engineering.
- Business or systems analysis.
- IT project management.
- IT security.
- Technical sales
Several organizations offer digital careers such as;
Final note
With the recent and growing tech boon, IT support technicians are the lifeblood of today’s workforce. A knack for solving problems and exceptional customer service skills will land you favorable job prospects if you decide to be an IT support technician.
The job market is ripe, and there is a growing demand for IT technicians as technology is going nowhere. So if you want a career for the future: IT is king. Tech innovation is disrupting the world, and you don’t want to be left behind.